Earlier, I provided a link to an article on how to work around recrodings. Get Human contains a database of companies and how to reach a human. The link comes from a Dallas Morning News [may require free registration] story on the topic. This article shows six ways to reach a human operator.
Got an update to the court case I mentioned in this 2004 entry (two years!). The US court states that UPS may not exclude deaf people from applying for driving lighter delivery trucks. No information explains the situation with other types of trucks, however.