Tag: ivr

Experience the Awareness

Last Friday, my kid’s elementary school held a program called “Experience the Awareness.” The point of the program is to have the kids learn about the struggle behind the different disabilities and learning differences. Kids rotate through 10 stations, spending about five minutes (too short) at each station. We covered muscular dystrophy, missing limb, injured …

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Dealing with Phone Reps and Recordings

While working for a company, employees received a letter from HR telling us we needed to call the voice automated system to confirm our accounts. It had to be “the employee” who does it. I asked the manager what I should do about it and she said to have Paul call. I didn’t trust this …

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